1. Information We Collect

We collect several types of information from and about users of our Platform, including:

1.1. Personal Information

• Contact Information: Name, email address, postal address, phone number.
• Account Information: Username, password, account preferences.
• Payment Information: Credit card details, billing address, transaction history (for Restaurant Partners and subscription services).
• Profile Information: Profile picture, dietary preferences, food preferences, and other information you choose to provide.

1.2. Usage Information

• Dining History: Restaurants visited, dishes ordered, reviews submitted.
• BezCoin Transactions: Loyalty points earned, redeemed, and transferred.
• Interaction Data: How you interact with our Platform, including features used and time spent.

1.3. Device Information

• Device Identifiers: IP address, device type, operating system, browser type.
• Location Data: Approximate location derived from IP address and, with your consent, precise location data from GPS, Wi-Fi, or cellular network information.

2. How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, submitting reviews, making reservations, or contacting customer support.
• Automated Technologies: Cookies, web beacons, and similar technologies that collect information about your interactions with our Platform.
• Third-Party Sources: Business partners, social media platforms (if you connect your account), and other public sources.

3. How We Use Your Information

We use your information for the following purposes:

3.1. Provide and Improve Services

• Process transactions and fulfill orders
• Maintain and operate the Platform
• Develop new features and services
• Analyze usage patterns to improve user experience

3.2. Personalization

• Power our AI-driven Dining GPT for personalized recommendations
• Customize content based on your preferences and past interactions
• Manage your BezCoin loyalty rewards

3.3. Communication

• Respond to your inquiries and support requests
• Send transactional messages about your account or orders
• Provide updates about our services
• Send marketing communications (with your consent)

3.4. Security and Compliance

• Protect against fraudulent or unauthorized activity
• Verify the authenticity of reviews
• Comply with legal obligations
• Enforce our Terms and Conditions

4. Information Sharing and Disclosure

We may share your information with:

4.1. Restaurant Partners

When you make a reservation, place an order, or submit a review, we share relevant information with the Restaurant Partner to facilitate service delivery and improve your dining experience.

4.2. Service Providers

We engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to personal information needed to perform their functions but are contractually obligated to maintain its confidentiality.

4.3. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5. With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1. Access and Correction

You can access and update your personal information through your account settings or by contacting us.

7.2. Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3. Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

7.4. Objection and Restriction

You may object to or request restriction of the processing of your personal information under certain circumstances.

7.5. Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.6. Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by updating your account preferences.

8. AI and Automated Decision-Making

Our Platform uses artificial intelligence, including our Dining GPT feature, to provide personalized recommendations and enhance your experience. This involves automated processing of your data, including dining history, preferences, and interactions with the Platform.

8.1. Types of Data Used

Our AI systems process the following types of data:

• Dining history and preferences
• Review content and ratings
• Dietary restrictions and preferences
• Location data
• Interaction patterns with the Platform

8.2. Purpose and Impact

The purpose of this processing is to provide you with personalized recommendations and improve your overall experience. While our AI systems may influence the content you see, they do not make significant decisions that would have legal or similarly significant effects on you.

8.3. Your Rights

You have the right to:

• Obtain information about the logic involved in automated decision-making
• Express your point of view about automated decisions
• Request human intervention in the decision-making process
• Contest automated decisions

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Platform and updating the "Last Updated" date. Your continued use of the Platform after such modifications constitutes your acknowledgment of the modified Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: